Cancellation Policy

Tickets & activities

• All purchases are final and can't be cancelled, refunded or transferred to another person unless otherwise stated.
• All tickets and passes are subject to the restrictions in the product description and pickup instructions.
• Your card is charged the amount shown whether or not the ticket is used.
• We don't guarantee snow or weather conditions, open terrain, or the number of lifts or attractions operating.

Event cancellation or rescheduling

If an event or activity is unexpectedly cancelled or rescheduled, we'll contact you as soon as possible using the contact information from your purchase. Refunds follow the policies of the event organizer or venue, and we'll do everything we can to help you get a refund or exchange for the new date.

Season passes

All season pass purchases are final. They can't be cancelled, refunded or transferred, even with a fee. Your card is charged the amount shown whether or not the pass is used. Passes are subject to the restrictions in the product description and pickup instructions.

Changing a reservation

Plans change, and we'll do our best to help. Contact us at least 72 hours before your arrival to ask about changing your date or time. Availability and fees may apply. See the Terms & Conditions for details.